Refund & Cancellation Policy
Last Updated: September 2026 • Dedicated to tenant protection and peace of mind.
We want you to sign your lease with complete confidence. If you purchased a Lease Defense Pass ($29.00 USD) and are not completely satisfied with the lease risk audit, flagged clauses, or negotiation letter, you may request a 100% full refund within 7 calendar days of purchase—no questions asked.
1. Eligible Purchases
- Lease Defense Pass ($29.00 USD): Fully eligible for a 100% refund within 7 calendar days from checkout date if the audit does not meet your expectations.
2. How to Request a Refund
We make refunds effortless and painless. To request a refund, simply send an email to:
Please include your order ID or the email address used during checkout. Refunds are processed immediately upon receipt and typically reflect on your bank or card statement within 3–5 business days.
3. Fast 24-Hour Refund Processing
When you submit a refund request to support@iuschro.com with your checkout email or Payoneer payment details, our support team processes it within 24 business hours. No complicated forms or hurdles.
4. Payment Security & Merchant Processing
All checkout transactions are processed through 256-bit encrypted secure merchant payment gateways. For any payment verification, invoice requests, or billing inquiries, our customer support is available 7 days a week at support@iuschro.com.